26 May 2026 · By Ana Navarrina
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At the point of\na claim, the damage is photographed, reviewed, and evaluated. But what happened to that\nvehicle in the time connecting those two moments?"}]},{"type":"paragraph","children":[{"type":"span","value":"The industry is lacking the full data picture."}]},{"type":"paragraph","children":[{"type":"span","value":"For a sector that relies on due diligence and oversight, this is a significant concern, and one that\nis causing widespread costs and reduced performance at multiple stages of the claims workflow."}]},{"type":"paragraph","children":[{"type":"span","value":"Vehicle Lifecycle is the answer to this problem: a continuous, documented lifecycle of every\ninteraction between vehicle and insurer, creating a verified database that works across past,\npresent, and future. When every interaction is connected, compared, and documented, the\nentire insurance workflow becomes significantly harder to exploit.\nVehicle Lifecycle oversight is the missing link in motor insurance.\n"}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Underwriting and Claims Don't Talk to Each Other"}]},{"type":"paragraph","children":[{"type":"span","value":"\nThe root cause of the blind spot is a structural disconnect running through the entire insurance\nworkflow. At underwriting, an insurer captures a snapshot of the vehicle's condition with photos,\ninspection data, and VIN details. At the point of a claim, an entirely separate process begins: a\nnew set of images, a new adjuster, and a new workflow."}]},{"type":"paragraph","children":[{"type":"span","value":"In traditional operations, these two moments exist in complete isolation, despite the fact that\neach has a direct impact on the other. The consequences of this disconnect are visible across\nall levels of the motor insurance claims management process: pre-existing damage gets paid for\nas new, adjusters make judgment calls based on incomplete data, and underwriters price risk\nwithout a full picture of a vehicle's history."}]},{"type":"paragraph","children":[{"type":"span","value":"Claims leakage has never been more prevalent: Industry research consistently estimates that\nclaims leakage runs between "},{"url":"https://vin.dataonesoftware.com/vin_basics_blog/vin-decoding-solutions-help-underwriting-risk-ratings","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"5-10% of total claims costs"}]},{"type":"span","value":". There is also greater potential for\nfraud when insurers lack historical data, which is accelerated by increasingly accessible AI\nmanipulation tools. Value Penguin found that "},{"url":"https://www.barrheadnews.com/news/national/25627305.1-1bn-fraudulent-general-insurance-claims-detected-2024---abi/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"35%"}]},{"type":"span","value":" of auto insurance policyholders have\nsubmitted claims for pre-existing damage. At scale, for any mid-to-large insurer, that is a\nsignificant and largely avoidable financial drain."}]},{"type":"paragraph","children":[{"type":"span","value":"The disconnect is also undercutting the efficiency of using AI for underwriting in insurance.\nWithout access to a vehicle's complete condition history, underwriting models are working with\nan incomplete data set, which makes accurate risk pricing harder and loss ratios more volatile."}]},{"type":"paragraph","children":[{"type":"span","value":"How can insurers expect to make optimal decisions on underwriting, on claims, on risk, when\nthey are working with incomplete, disconnected data at every stage?"}]},{"type":"paragraph","children":[{"type":"span","value":"This is where Vehicle Lifecycle oversight connects directly. The most powerful and defensible\nway to reduce insurance claims leakage, particularly from pre-existing damage, is to have an\nobjective, documented record that removes ambiguity entirely."}]},{"type":"paragraph","children":[{"type":"span","value":"What if every claim were assessed not against a blank sheet, but against a complete,\ndocumented history of that vehicle's condition?"}]},{"type":"paragraph","children":[{"type":"span","value":"This is the core concept behind vehicle lifecycle oversight. Rather than treating underwriting and\nclaims as separate processes,"},{"type":"span","marks":["strong"],"value":" the Vehicle Lifecycle (VLC) approach creates a continuous,"},{"type":"span","value":"\n"},{"type":"span","marks":["strong"],"value":"automated data thread through every stage of a vehicle's insurance journey."},{"type":"span","value":"\nVLC acts as a live record of a vehicle's condition. It captures every inspection, claim, or new\ninteraction, documenting them in a continuous and standardized database. Adjusters no longer\nhave to guess whether damage is new or pre-existing because the VLC provides the historic\ndata alongside the present-day claim, enabling accurate and data-driven decisions.\nMotor claims insurers adopting this connected approach are already seeing significant\nimprovement in operational efficiency. Automated claims triage and document processing have\nenabled some insurers to reduce average claims cycle times"},{"url":"https://hexaware.com/blogs/data-analytics-in-insurance-enhancing-profitability-and-efficiency-through-advanced-data-solutions/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":" by 40-60%"}]},{"type":"span","value":". Predictive underwriting\nmodels built on richer vehicle history data have reported 15–20% improvements in loss ratios\nafter implementation.\nThese are significant margins that demonstrate just how impactful deep and systematic vision\nacross motor insurance claims management can be for profitability and efficiency.\n"}]},{"type":"heading","level":3,"children":[{"type":"span","value":"Bdeo's VLC Module: Complete, Connected Oversight\n"}]},{"type":"paragraph","children":[{"type":"span","value":"Bdeo’s VLC module is designed to provide a complete database of every event in a vehicle’s\nhistory. The module operates across four stages, from the deepest pixel layer to the final review:"}]},{"type":"heading","level":3,"children":[{"type":"span","value":"\n"},{"type":"span","marks":["strong"],"value":"1. Inspection Capture at Underwriting"}]},{"type":"paragraph","children":[{"type":"span","value":"Evidence is gathered at policy inception through Visual AI technology to capture and assess\nimages and videos of vehicle damage. This data underpins the claim and is rigorously analyzed\ndown to the smallest pixel layer, establishing a baseline of the vehicle's condition with\ngeolocated, timestamped imagery."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"\n"},{"type":"span","marks":["strong"],"value":"2. Automated Comparison at Claim Time"}]},{"type":"paragraph","children":[{"type":"span","value":"Bdeo's AI engine automatically cross-references new claim evidence against any previous\nclaims on record to verify the claim is genuine. The AI underwriting and claims intelligence work\ntogether in a single, seamless workflow."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"\n"},{"type":"span","marks":["strong"],"value":"3. Fraud and Consistency Alerts"}]},{"type":"paragraph","children":[{"type":"span","value":"The system flags discrepancies, such as pre-existing damage presented as new, inconsistent\nodometer readings, or recycled imagery. The process is data-led and acutely documented,\nproviding enhanced transparency and accuracy in fraud detection and claims processing."}]},{"type":"heading","level":3,"children":[{"type":"span","value":"\n"},{"type":"span","marks":["strong"],"value":"4. Expert Review and Resolution"}]},{"type":"paragraph","children":[{"type":"span","value":"The system provides a complete visual history and assessment for the human expert to review,\nadding a final layer of trusted judgment and approval. The reviewer is able to make any\nnecessary amendments to the case before approving only the legitimate repairs. The decision is\ninformed, fast, and defensible. The final decision sits with the adjuster, who now has every\nsingle data piece available."}]},{"type":"paragraph","children":[{"type":"span","value":"\nThe four-stage approach means that while VLC acts in the present, it works across both the\npast and the future of a vehicle's insurance journey."},{"type":"span","marks":["strong"],"value":" Every new claim submission adds to the"},{"type":"span","value":"\n"},{"type":"span","marks":["strong"],"value":"vehicle's record, creating a growing data asset that makes the system progressively"},{"type":"span","value":"\n"},{"type":"span","marks":["strong"],"value":"smarter and more protective over time."},{"type":"span","value":"\nBdeo’s VLC module is precise and anchored to physical data. This is motor claims intelligence\nbuilt on deep vision.\n"}]},{"type":"heading","level":3,"children":[{"type":"span","value":"The Bigger Picture: From Reactive to Predictive\n"}]},{"type":"paragraph","children":[{"type":"span","value":"VLC is the foundation of a more intelligent, data-driven approach to the entire vehicle insurance\nlifecycle. As a vehicle's history grows over time, so does the insurer's ability to spot patterns,\nprice risk more accurately, and identify anomalies before they become costly claims."}]},{"type":"paragraph","children":[{"type":"span","value":"The gap between underwriting and claims has always existed, but we now have the tools to\nclose that gap. Vehicle Lifecycle oversight combines expert visual foundation, auditable\nagentic AI, and human expertise to provide a dynamic and predictive mechanism with\n360-degree oversight. The more complete the picture, the greater the ability for insurers to\nmove from responding to what has already happened to building a data infrastructure that\nanticipates what is likely to happen next."}]},{"type":"paragraph","children":[{"type":"span","value":"Bdeo's software is underpinned by the simple aim to generate better outcomes across every\ndimension for insurers. With the VLC approach, Bdeo is turning what was once a structural\nblind spot into a competitive advantage."}]},{"type":"paragraph","children":[{"type":"span","value":"\n"},{"url":"https://bdeo.io/en/","meta":[{"id":"rel","value":"noopener noreferrer"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Explore Bdeo's Vehicle Lifecycle Module"}]}]}]}},"links":[],"blocks":[]}},"parentPage":{"slug":"en/blog","sections":[{"__typename":"DatoCmsBlogSection","title":"Bdeo's Blog","description":"","searchURL":"en/search","tags":[{"title":"Vehicle insurance","slug":"en/blog/vehicle-insurance"},{"title":"Home and Property Insurance","slug":"en/blog/seguros-de-hogar-y-vivienda"},{"title":null,"slug":null},{"title":"Artificial Intelligence & Technology","slug":"en/blog/artificial-intelligence"},{"title":"Bdeo","slug":"en/blog/bdeo"},{"title":"Insurtech","slug":"en/blog/insurtech"},{"title":"Product","slug":"en/blog/product"}],"posts":[{"title":"Vehicle Lifecycle: The Missing Link in Motor Insurance Claims","slug":"en/blog/vehicle-lifecycle-the-missing-link-in-motor-insurance-claims","image":{"file":{"childImageSharp":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.4382022471910112,"src":"/static/ee6a66f08acbf54322ebaed0768d9114/1eb43/1779786627-diseno-sin-titulo-6.png","srcSet":"/static/ee6a66f08acbf54322ebaed0768d9114/db37c/1779786627-diseno-sin-titulo-6.png 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