S&G Response integrates Bdeo AI to streamline and empower claims management

Wilmslow, November 2024. Leading claims management company S&G Response is pleased to announce its partnership with Bdeo, the tech company that develops Visual Intelligence technology for the insurance industry. This strategic collaboration will help S&G Response to reduce management time and operational costs in their claims management processes effectively, improving the customer experience.

Innovation in claims management

S&G Response is recognised in the automotive market for providing innovative solutions to insurers, brokers, intermediaries, and automobile manufacturers. Faced with continued rapid growth, S&G Response identified the need to streamline certain processes to optimise efficiency and reduce reliance on manual intervention in its claims management process. In collaboration with Claim Technology, S&G Response evaluated different options in the market and chose Bdeo because of its flexibility and configurability, which perfectly suited their needs.

How Bdeo transforms S&G claims management

Thanks to the integration of Bdeo´s Visual Intelligence, S&G Response has implemented an innovate, AI-powered damage detection solution that begins with the drivers of damaged vehicles. This tool allows the driver/owner to take photos of the damage vehicle using their phone. The images are then processed by Bdeo´s technology to instantly detect damaged parts, including damage severity and type. Damages are triaged according to criteria defined by S&G Response. This drives the claim to the most suitable resolution option, whether it be mobile repair, bodyshop booking, assessor review of potential total loss.

This significantly accelerates case resolution, prevents unnecessary transfers, standardises information, enables a digital channel for case tracking, and reduces operational costs.

A successful and expanding partnership

The collaboration between Bdeo and S&G Response has been very positive from the outset, thanks largely to the relationship already established with Claim Technology, which facilitated a quick an efficient implementation of Bdeo´s solution, S&G Response´s partners, including insurers and MGAs, have already noted improvements in the speed of response, which has elevated end-customer satisfaction. As the relationship strengthens, Bdeo and S&G Response plan to continue optimising the implementation and are exploring the possibility of further reducing friction for all customers.

Our partnership with Bdeo delivers the next step in our digital strategy by optimising the AI powered Visual Intelligence to streamline processes and outcomes. We look forward to collaborating with Bdeo to further enhance the customer experience.

We are pleased to collaborate with S&G Response, a company with vast experience in claims management and a creative approach to process management directly compliments our flexibility. Visual Intelligence is one more cog in an increasingly agile and optimized management process that marks the industry´s next steps in technological innovation. We look forward to further enhancements.

About S&G Response:

Based in the UK, S&G Response is a leader in automotive claims management, providing world-class solutions to multiple players in the UK insurance and automotive market.
This collaboration marks a milestone in automated claims management and reinforces both companies´ commitment to delivering innovative solutions in an increasingly digitized environment.

About Bdeo:

Bdeo specialises in the development of Visual Intelligence solutions for process optimization in the insurance industry, helping its clients reduce operational time and costs while improving the customer experience. Bdeo currently works with 69 insurance companies in 29 countries, processing millions of inspections each year.

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